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Sample Apology Letter for Bad Hotel Stay. You should  modify this apology letter according to your need and situation.

From

The Manager,

Star Star Hotel.

Respected Sir/Madam,

To

The Customer Name,

Room No. 123,

Star Star Hotel.

Respected Sir/Madam,

Sub: Apology for bad hotel stay- reg.

I am the responsible person for all the positives and negatives that a customer would be entertained within this Hotel. I being the Manager of this Star Star Hotel, really feel sad about the worst service which was delivered to you from our side due to the unexpected rush while you were staying in our hotel.

I know that you were coming from a distant location to visit this city being a temple city. I also realize that you would be very tired of your tour during the day time to all the temples in the city.

We always are well prepared to serve such customers who were inside our hotel with much dedication and patience. But, the inconvenience that you have intended through us is purely due to our lack of concentration over you during your days of stay.

But, I kindly request you to consider the fact that being a temple city, the number of customers staying in our hotels will be dependent on the days of religious importance only. That too, in times of yearly festivals of traditional or astrological importance, the rush of people will be high as in your period of stay in our hotel.

Hope you could understand our grievance and the justice. We kindly request you to ignore our mistakes, correct our mistakes through your valuable suggestions.

Thanking you.

Yours sincerely,

The Manager,