Showing posts with label complaint letter. Show all posts
Showing posts with label complaint letter. Show all posts

Complaint letter regarding defective product or poor service

Here we have some examples of letter of complaint regarding faulty product or poor service. You have to change the content of these letters in order to meet your purpose.

letter 1: complaint letter regarding defective product or poor service

February 10, 2014
Mr. Mark K. Roberts 
123 Broadway
New York, NY 20010

Dear Mr. Roberts:

Last March 15, our auditing firm conducted an evaluation of your bureau’s performance and found out that you do not promptly submit monthly reports of fuel consumption. We recommend that the requisition, usage and reporting of fuel consumption are properly observed, accounted and rational. Please submit the said reports with its attachments and comply with the monthly submission as required.

Best regards,
Sandra  K. Anderson

letter 2: complaint letter regarding defective product or poor service
March 10, 2013
Mr. Mark K. Roberts 
222 Broadway
New York, NY 20456

Dear Mr. Roberts:
I purchased a washer and dryer (Model TRX-111) from your showroom in Springfield two months ago and now it’s showing signs of ineptitude. The initial setback was with the washer. It doesn't finish out the last high speed spin cycle. The other problem with the washer is that the top control panel cracks. Also, the paint has peeled away on the inside of the dryer door and is rusting. I returned the defective product via mail together with the receipt of purchase two weeks ago. I have not yet received the refund of $250.95 you promised to send me. I trust this delay is just an oversight, but I need the refund immediately so I can purchase another machine.

To refresh your memory of the details of my case, I have enclosed copies of my sales receipt and the warranty card. I look forward to receiving the check soon. I need the money by next Tuesday.

Best regards,
Sandra  K. Anderson

letter 3: complaint letter regarding defective product or poor service

March 10, 2013
Mr. Mark K. Roberts 
222 Broadway
New York, NY 20456

Just over four months ago, I purchased a TVC-222 canister vacuum from your showroom in Springfield. I am already hearing clicking noises when I turn right, indicating that the joint has gone bad. I am very disappointed with its quality and performance. It has no enough suction to pick up dirt in the deeper crevices. Since I travel extensively for my business, I need that repaired as soon as possible. Your service manager insisted that next Monday is the earliest he can schedule the repair. Given that I waited two weeks last time only to have a bad part installed, I think that scheduling the repair work within the next three days is reasonable. I trust that you will agree. I’ll call this afternoon to verify the time. 

Best regards,
Sandra  K. Anderson
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Letter of complaint about misrepresented warranty

Here is sample letter of complaint about misrepresented warranty . Please modify the required information according to your need .
[Your Name]
[Street Address]
[City, ST  ZIP Code]
[Date]

[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST  ZIP Code]

Dear [Recipient Name]:

On [date], I purchased a brand-new [year] [Vehicle Make and Model] from your dealership. The salesperson, [Salesperson Name], stated that the vehicle came with a bumper-to-bumper, 50,000-mile/5-year warranty that covered everything except tires and oil changes. That was the main incentive for me to buy the vehicle.

When I got home and read the fine print in the owner's manual, I discovered that the warranty was not nearly as comprehensive as [Salesperson Name] represented. The 50,000-mile/5-year coverage is restricted to only the drive train, and the rest of the car is covered for only 12,000 miles/12 months. This is dramatically less protection than I anticipated and I’m very disappointed.

I clearly remember [Salesperson Name]’s comments about the warranty and feel that he misrepresented it to get me to buy the vehicle. Alternatively, he may not know the warranty's limitations, in which case his misrepresentation was accidental. Either way, it’s extremely disappointing to me as a customer and reflects poorly on the reputation of your dealership.

I expect your dealership to resolve this situation in one of two ways:

1.  Provide a full 50,000-mile/5-year, bumper-to-bumper warranty for the vehicle at no additional cost to me.
2. Buy the car back from me at the price I paid for it so that I may select a vehicle with the comprehensive warranty I want.

I also expect you to discuss this matter with [Salesperson Name] and explain to him the importance of knowing and communicating the details of specific warranties accurately and honestly.

Please call me at [phone number] within seven business days to resolve this matter. If I do not hear from you by then, I’ll report this incident to the appropriate regulatory agencies.
Sincerely,

Sincerely,

[Your Name]
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letter complaining about customer service sample

[Your Name]
[Street Address]
[City, ST  ZIP Code]
[phone number]
[email]
[Date]

[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST  ZIP Code]

Dear [Recipient Name]:

This letter is to complain about service I recently received from a [Company Name] customer service representative named [Representative Name]. I called [Company Name] on [date], to find out how to deal with a problem I’ve had with [Product or Service]. After I had been on hold for several minutes, [Representative Name] came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. [Representative Name] put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am [returning or canceling] [Product or Service] immediately, and I expect a full refund. I will be informing my friends and family about this experience.
Sincerely,

Sincerely, 
[Your Name]
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Related searches: how to write complaint letter poor customer service, complaint regarding poor customer service, united airline customer service complaint
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Sample complaint letter about repair of vehicle

The following letter of complaint template is used for complaining that your vehicle is not repaired well and you also request an apology from the company .

[Your Name]
[Street Address]
[City, ST ZIP Code]
[Date]

[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST ZIP Code]

Dear [Recipient Name]:
Your service department has been unable to properly repair the [part or system] on my car, and I need your help to resolve the situation.

On [date], I dropped off my car, a [Vehicle Make and Model], to have its [part or system] replaced. When I picked up the car, your employee assured me that it was in complete working order. Thus, I paid $[amount], only to find that your employees did not make the repairs, and the [part or system] still doesn’t operate. I spoke with [Name], your service manager, who told me, "We've done the best we could. Take it elsewhere if you're not happy."

I'm certainly not happy, and I expect your dealership to fix the car properly. I've paid you $[amount] to complete the job and I will not be satisfied until you return the car to me in perfect working order.

I expect three things:
1.  Prompt repair of my car's [part or system] at no additional cost to me
2.  A free rental car for my use while my car is in the shop
3.  An apology from your dealership for the rudeness of your employee

Your company's lack of service and professionalism is unacceptable to me. You may reach me at [phone number and email ] to discuss this matter further. I expect to hear from you by [date].
Sincerely,
[Your Name]

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Related searches: how to write letter of complaint late delivery, letter of complaint bad service , sample of letter of complaint forms, complaint letter for damaged goods 
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