Apology letter to Disgruntled Customer
Sample Apology letter to Disgruntled
Customer.
Respected Sir/Madam,
We agree with your poor review on us
in the customer feedback form given to you. Your state of being a disgruntled
customer of our company has made us realize our mistakes. Also, it would help
in improvising our company in a retro spectral view such that our company can
attain new dimensions in this field. Enormous customer support is essential for
even a small firm in order to reach better position when compared with any
other competitor in the region.
For more than ten consecutive years, we
were servicing with all aspects of customer needs all over the year tirelessly.
We were proud enough that we have achieved such great heights in customer’s
hearts. But your review upon us with evidence for your complain has made us to
feel ashamed of being irresponsible by staying beneath the pride face of our
company.
We have started working on your
remarks over our company and trying to rectify such inconveniences in a
earliest possible time. Our counter measures for your complaint is taken on a
ad hoc basis in order to prevent even another single customer disgruntled out
of our service.
We have not taken customer feedback
forms into much interest and care till now. But your customer feedback form which
you have intentionally filled in and posted directly to the administration has
made us realize how prominent customer feedbacks are.
With the promise that we would rectify
our mistakes at the earliest possible time, we humbly request you to accept our
apologies.
Thanking you,
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Apology letter
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