Apology letter template to customer for delayed order

Here is an apology letter format ,  you can use it apologize to customer about delaying in shipment of his /her order

[Company Name]
[Street Address]
[City, ST ZIP Code]

[Recipient Name]
[Company Name]
[Street Address]
[City, ST ZIP Code]

Dear [Recipient Name]:
Thank you for notifying us that you have not received the goods that you ordered on [date]. We regret that this has occurred and have identified the reason for the delay.


We expect to ship your order on [date], and you should receive it by [date]. For future reference, your order number is [order number].

We appreciate your business and apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. If I may assist you, please contact me at  [phone number and email].

Related searches: how to write letter of apology letter to customer for shipping delay, apology letter for order delay, letter for cancellation of order due to delay, 

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